Cooling off period

It may occur that you want to return a product. Perhaps because you dislike the product, or maybe there is another reason why you would not want the product. Whatever the reason is, you have the right to cancel your order up to 14 days after receiving it, without the need of giving any reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately € 10.50 per package to The Netherlands, for the exact rates consult the website of your preferred carrier. If you use your right of withdrawal, the product must be sent with all accessories and - if reasonably possible - in original condition and packaging to us. To exercise this right, please contact us at uk.info@multistores.eu. We will then refund the order amount due within 14 days after registration of your return, if the product has been returned to us in good order.

If the product is damaged or the packaging is more damaged than is necessary to try the product, or if applicable: if the product hasbeen set with a password and / or ' linked ' to a service or supplier, so that removal If this service/supplier proves to be necessary, we can pass on this devaluation of the product to you. So treat the product with care and make sure that it is well packed and returned in  'default' state

Exchange product?

Do you want to exchange your product? That is no problem at all. You can contact us at uk.info@multistores.eu for this. You do, however, bear the costs for returning the product yourself.

I have given a wrong delivery address!

You accidentally gave a wrong delivery address? Please contact us as soon as possible.  We will then try to change the order for you